Cancellation, Refund & Return Policy

At 852 Superstore, we are committed to providing our customers with a satisfactory shopping experience. To ensure transparency and clarity in our processes, we have outlined our detailed policies regarding order cancellations, refunds, and product returns. Customers are advised to read the following information carefully, as these policies govern all transactions conducted with 852 Superstore.

Cancellation Policy

Customers who wish to cancel or modify an order must do so by contacting our customer service team within the designated timeframe. Specifically, any requests for order cancellations or modifications must be made before 16:00 (UK Time) on the same day the order was placed. Requests submitted beyond this time may not be processed in time for cancellation or modification.

In the event that a customer needs to change the delivery address for an order placed after 16:00 (UK Time) on the previous day, they are required to contact our customer service team via telephone at +44-7570-402409 during our official working hours. Requests for address changes submitted outside of these hours may not be processed in a timely manner and may be subject to additional service charges.

For same-day delivery orders, customers are advised to verify the feasibility of order modifications with our customer service team during business hours. 852 Superstore does not guarantee the ability to accommodate same-day order modifications, and such requests will be assessed on a case-by-case basis.

Order Changes & Cancellation Fees

Orders that have not yet been processed for shipment may be canceled free of charge. However, once an order has been dispatched for delivery, any modification, including address changes or recalls, may incur additional fees. Specifically, orders that have already been shipped or that fall outside the amendable 24-hour period will be subject to a logistics service fee of £6.97 for address changes or order recalls.

Customers should also note that orders which have already been delivered to a designated collection store are considered final and cannot be canceled or recalled. The responsibility for collecting the order in such cases rests solely with the customer.

Return Policy for Food Products

In order to uphold high standards of food safety and hygiene, customers are strongly encouraged to inspect their food product orders immediately upon receipt. It is the customer’s responsibility to verify the accuracy and condition of the delivered products at the time of delivery.

If any food product is found to be damaged, missing from the order, expired, or otherwise deteriorated, the issue must be reported to our customer service team without delay. Failure to report such issues promptly may result in the inability to process a return or refund request.

Customers should also be aware that if an order is received and signed for by an individual other than the original recipient, the order is still considered to be successfully delivered. In such cases, it remains the responsibility of the original recipient to check the order and report any issues within the specified timeframe.

To maintain compliance with food safety regulations, food products cannot be returned under any circumstances unless they are proven to have a quality issue. Returns based on personal preference, changes in dietary requirements, or other non-quality-related concerns will not be accepted.

Return Policy for Non-Food Products

For products that are not classified as food items, returns may be accepted provided that specific conditions are met. The following requirements apply to all non-food product returns:

  • The product must remain in its original condition and must not have been used, altered, or damaged in any way.

  • The original packaging of the product must be intact, without any signs of wear or tampering.

  • The item must have been originally purchased from 852 Superstore, as returns will only be processed for products that can be verified through purchase records.

  • The cost of return shipping is the sole responsibility of the customer, and 852 Superstore does not provide prepaid return labels or reimburse shipping expenses.

Customers are required to initiate return requests within 28 days from the original purchase date. Any requests submitted beyond this period will not be accepted. 852 Superstore reserves the right to inspect all returned products and determine their eligibility for a refund or exchange. If a product does not meet the return criteria, it may be sent back to the customer at their own expense.

Contact Information

Customers who wish to inquire about cancellations, refunds, or returns may contact 852 Superstore using the following contact details:

  • Email: 852superstore@gmail.com

  • Phone: +44-7570-402409

  • Customer Service Office Hours (mon-sat):

    • 11:00 – 13:00 (UK Time)

    • 15:30 – 17:30 (UK Time)

All inquiries regarding cancellations, refunds, and returns must be directed to customer service during working hours. Requests submitted outside of these hours will be processed on the next business day.

Final Decision Clause

852 Superstore reserves the final right of decision regarding all matters related to cancellations, refunds, and returns. This includes, but is not limited to, the acceptance or rejection of refund requests, the determination of product conditions upon return, and the application of service fees where applicable. Customers acknowledge that by making a purchase with 852 Superstore, they agree to abide by the terms set forth in this policy and accept that all final decisions regarding disputes or exceptions shall be at the sole discretion of 852 Superstore.