1. Introduction
These Terms and Conditions govern your use of the 852 Superstore website (“Website”) and the purchase of goods from us. They, along with our pricing, delivery information, contact details, and Privacy Policy, constitute the entire agreement between you and 852 Superstore regarding the supply of goods.
By accessing or using this Website and/or placing an order, you acknowledge and accept these Terms and Conditions. If you do not agree to be bound by these Terms, you must refrain from using the Website and its services.
852 Superstore reserves the right to modify or update these Terms and Conditions at any time. Any amendments shall become effective immediately upon publication on the Website. It is your responsibility to review the Terms and Conditions regularly. Your continued use of the Website constitutes acceptance of any modifications. 852 Superstore reserves the final right of decision in all matters pertaining to these Terms and Conditions.
These Terms and Conditions do not affect your statutory rights as a consumer.
2. Definitions
- “We,” “us,” or “our” refers to 852 Superstore.
- “You” or “your” refers to the customer or Website user.
- “Website” means 852superstore.co.uk as operated by us.
- “Working day” refers to any day other than Saturdays, Sundays, and public holidays in England and Wales.
3. Registration
3.1 To access and use the Website’s services, you must be at least 18 years old and complete the registration process.
3.2 The information provided upon registration must be accurate and up to date.
3.3 You are responsible for notifying us immediately of any changes to your personal details.
4. Pricing and Product Availability
4.1 All prices listed on the Website are inclusive of VAT, where applicable, but exclude delivery charges.
4.2 Prices and product availability are subject to change without prior notice.
5. Payment
5.1 Payments must be made using a valid Mastercard, Visa, Switch, Maestro, or Delta debit card. Cash and bank transfer are also accepted.
5.2 Certain age-restricted goods may only be purchased with a credit card.
5.3 By submitting your payment details, you authorize us to process your payment via our secure payment gateway. Payment is generally processed on the day of or the day following order receipt, subject to verification.
5.4 Ownership of the goods transfers to you upon delivery. You assume full responsibility for any loss, damage, or deterioration of the goods upon receipt.
6. Delivery
6.1 Orders are processed within 1-7 working days following payment confirmation, depending on the selected delivery option.
6.2 While we strive to meet estimated delivery times, delays may occur due to unforeseen circumstances or high demand. A confirmed dispatch date will be provided at checkout.
6.3 Orders placed after 11:00 AM or on non-working days will be processed on the next working day.
6.4 Orders placed on a Friday using overnight shipping will be dispatched the following working day.
6.5 Goods will be delivered to the shipping address specified at the time of order placement.
6.6 Order modifications must be requested prior to dispatch.
7. Amendments to Orders
7.1 We reserve the right to cancel any order if payment is not received in full or on time.
7.2 You may request changes to your order before dispatch by contacting us via email or telephone and quoting your unique reference number.
7.3 Orders will be placed on hold pending approval of requested amendments. We retain the right to refuse or cancel any amendment request.
8. Returns and Exchanges
8.1 Requests for returns or exchanges must be submitted within 10 working days of the invoice date.
8.2 Returns or exchanges must be pre-approved by us.
8.3 Unless subject to clause 10.1, delivery charges remain your responsibility and will be deducted from any refund issued.
8.4 We reserve the right to decline returns or exchanges based on reasonable grounds, including misuse or unethical requests.
8.5 For return inquiries, please contact us via email at 852superstore@gmail.com.
9. Stock Availability
9.1 We make every effort to maintain accurate stock records; however, inventory levels are not updated in real-time. If an item becomes unavailable during order processing, you will be given alternative options.
9.2 We acknowledge ongoing stock shortages due to global supply chain disruptions. We appreciate your patience as we work to maintain inventory levels.
10. Complaints Procedure
10.1 We are committed to providing quality service. If you have a complaint, please submit it in writing via email or post.
10.2 We will investigate and provide a resolution or proposed course of action in response to your complaint.
11. Liability
11.1 If you receive incorrect, defective, or damaged goods, you must notify us within 10 working days of delivery.
11.2 If an order is not received within 21 days of placement, you must inform us in writing within 30 days.
11.3 If a valid issue is raised, our obligation is limited to:
- Correcting the delivery issue,
- Replacing or repairing defective goods, or
- Issuing a refund at our discretion.
11.4 We are not liable for indirect or consequential losses, including loss of profit, business, or goodwill.
11.5 You are responsible for ensuring compliance with relevant import and customs regulations for purchases made outside the UK.
11.6 Nothing in these Terms and Conditions shall limit your statutory rights as a consumer, nor exclude our liability for personal injury or death resulting from negligence.
12. Notices
Unless stated otherwise, all correspondence to us must be in writing and sent to our registered address: 852 Superstore, 48 Church Gate, Loughborough, LE11 1UE. Notices from us will be published on the Website.
13. Force Majeure
We shall not be liable for any failure or delay in fulfilling obligations due to unforeseen circumstances beyond our reasonable control, including but not limited to industrial action, system failures, natural disasters, or government-imposed restrictions.
14. Severability
If any provision within these Terms and Conditions is deemed unenforceable, the remaining provisions shall remain in effect.
15. Privacy
Your use of the Website is subject to our Privacy Policy, which governs the collection, use, and protection of your personal information.
16. Third-Party Rights
No third party shall have any rights under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.
17. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.
18. Entire Agreement
These Terms and Conditions represent the full agreement between you and 852 Superstore regarding the sale and supply of goods. No verbal representations shall alter or supersede these Terms, except in cases of fraud or fraudulent misrepresentation.
By using the Website and placing an order, you confirm your understanding and acceptance of these Terms and Conditions.